Showing posts with label kmart crazy shopping trip customer service Catalina didn't print free deodorant coupons. Show all posts
Showing posts with label kmart crazy shopping trip customer service Catalina didn't print free deodorant coupons. Show all posts

Friday, April 9, 2010

Running Away from Kmart!

Okay, my shopping trip was crazy tonight.  C-R-A-Z-Y!  I never have high hopes for Kmart Doubles Events, because honestly our Kmart stinks.  I wasn't even going to shop Doubles this time - but my friend DJ over at Groceries4Free told me about an awesome Dove Deodorant deal I simply couldn't pass up.  Buy 4 Dove Ultimate Deodorants @ $3.79 and get a $5 Off Your Next Order Catalina.  Since the $2 OFF Dove coupons here would double, I would get them for FREE, only pay tax and get a $5 Catalina.  Easy, right?  


So I purchased the 4 Dove deodorants, and 1 Skintimate Shave Gel.  All of my coupons made my purchases "free" and I paid only 75¢ tax. Sweet!


Not so much.  My Catalina didn't print, so I asked the cashier about it.  She stared at me blankly - so I moved on to Customer Service.  Let me cut my entire story short by telling you that after the Customer Service Manager and the Assistant Manager told me that


1.  I didn't spend enough money to get the Catalina because I used coupons. (Really?)
2. I didn't get the Catalina because my coupons were fraudulent (copies).  Um, no they aren't.  They have different numbers - HELLO!
3. My Rewards Card was fraudulent, I must have just "made it up myself".  (Yep, cause I'm magical like that or something...?)


Seriously folks, I was beyond frustrated at this point - but I stuck to my guns.  The Assistant Manager threw her hands up saying "Catalina's are a pain in the......" and walked off.  The Customer Service Manager finally just said "Here." while she handed me a $5 bill and told me the next time I came in she was going to "run the other way"!  Talk about customer service, right?  I'll be the one running away next time!


All in all, I made $4.25 to buy 4 Dove Deodorants and 1 Skintimate Cream Shave Gel.  It really was a great deal but SO frustrating.  I expected poor customer service but this trip was truly mind-blowing!  


On to a lighter note.  Since I have no pictures to post, I'll post this one... 
Isn't that perfect for every Carolina Girl?  It's a beautiful, handmade Lampwork Glass Pendant made by artivy - an artist from right here in the Lowcountry.  You can win it when you enter my giveaway right here!